Readiness and Emergencies
The Energy and Minerals Regulatory Commission, through its regulatory and supervisory role, is dedicated to maintaining the stability and continuity of electricity supply across the Kingdom, especially in the face of abnormal weather conditions. This is achieved by developing emergency plans and strategies in collaboration with licensed entities across various sectors. The Commission has established a special unit for crisis management and monitoring the performance of licensees, which handles all complaints, issues, transactions, and inquiries related to the sector. Complaints can be received 24 hours a day at the number 065805025 .
Monitoring and Emergency Unit at the Commission
This unit was created to monitor and track the performance of licensees by the Commission, as well as to receive complaints from service recipients of the licensees. Below are the key responsibilities of the unit:
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Overseeing the provision of necessary information for the unit's work and informing the Board of Commissioners at the Commission of any important or urgent information, as well as providing personal protective equipment and public safety equipment for field staff, and ensuring necessary transportation and communication means during emergencies and crises.
Ensuring the presence of adequate equipment, emergency rooms, offices, and sufficient human resources to manage crises and emergency situations. Verifying the readiness of call centers to respond to calls and move promptly, ensuring the correct and transparent transmission of information.
Ensuring the presence of comprehensive plans and strategies to enhance precautionary security measures for hazard prevention and coordinating efforts among national institutions to protect vital facilities and assets in the energy and minerals sector
Supervising the performance of licensed entities by the Commission to ensure they fulfill their responsibilities outlined in their granted licenses and comply with applicable regulations related to emergencies, weather conditions, and other emergency situations.
Ensuring the presence and strengthening of security protection, surveillance, and periodic inspection teams capable of safeguarding all facilities of energy and minerals sector operators around the clock
Submitting regular and ad-hoc reports to the CEO of the Commission on the achievements and outcomes of the unit’s work during declared crises and emergencies, as well as during regular working hours.
Supervising the preparation of the Commission's crisis and emergency management plan, addressing errors and deviations in its implementation, and following up on corrective actions
Verifying the readiness of energy and minerals sector operators in managing crises and emergencies.