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Electricity Sector FAQ

What kinds of problems can the energy and minerals Regulatory Commission (Directorate of Electricity) help the consumer solve it?

If you are experiencing any kind of electricity-related problems, whether they are related to invoices, counters, low or high pressure extensions, connect the electricity, compensation, electrical safety or any kind of electricity problem, the Commission is fully prepared to examine the issue of the problem and your answer About any questions you are directing.

How does the consumer look at his problem?

If you experience an electricity problem, contact the service provider until the problem is resolved and give them the opportunity to resolve them. If you are not satisfied with the settlement made by the service provider, you must register a formal complaint with the authority at the Public Service center or in the Emergency and control unit.

How can I reduce the consumption of electrical appliances?

You can find out about this. energy and minerals Regulatory Commission /electricity Supply campaign site.

Is the meter checked before a combination?

Scan all counters before installing them. And you can check your meter later if you suspect there's a malfunction by ordering this from your service provider.

Is the Authority duties to re-detect and inspect the counter if the subscriber so requests?

Yes, the subscriber can ask the energy and minerals Regulatory Commission to re-examine the meter.

How can I follow up on complaints?

Through direct contact through information on the official website of the energy and minerals Regulatory Commission.

How long does the energy and minerals Regulatory Commission take up and solve problems?

Twenty working days for energy quality complaints and 15 working days for other types of complaints

What are the cases that companies consider to be in vain on the counter?

The instructions for electrical dispositions can be accessed through the website of the Commission

What is the mechanism for calculating consumption differences in cases of illicit drug trafficking?

The instructions for electrical dispositions can be accessed through the website of the Commission

Is the Commission duties to re-detect and inspect the meter if the subscriber asks?

Yes, the subscriber can ask the energy and minerals Regulatory Commission to re-examine the meter.

Does the insured person have the right to claim compensation in the case of the burning of electric household appliances?

Yes, because the licensee is committed to making every effort to protect people and property from harm and damage that may arise as a result of its distribution activities.

What is the tariff applied to all subscribers?

The applicable tariff can be accessed by visiting the website and clicking on the regulation of the electricity Sector – electrical tariffs – electrical tariffs Guide

How can I inquire about the evolution of electrical tariffs for a certain period?

By visiting the commission website and clicking on the regulation of the electricity Sector – electrical tariffs – evolution of electrical tariffs 1984-2016

How do I know how to activate the fuel price line on the monthly bill?

By visiting the commission website and clicking on the regulation of the electricity sector – activation mechanism for fuel price bands as of January/2017